How we repair our wetsuits
Wetsuits are an integral item for water-sports enjoyment in New Zealand. So there's nothing worse than being without your wetsuit when you don't want to be.
To give you the low down on how we perform our wetsuit repair magic, we've put together some common problems and how we repair them.
SUMMER UPDATE 6 DEC 2017: FROM THE MONTH OF DECEMBER THROUGH TO THE 8 JANUARY WE ARE UNABLE TO REPAIR OTHER BRANDS WETSUITS. WE WILL ALWAYS HONOUR OUR CUSTOMERS, IF YOU DO HAVE A SEVENTHWAVE REPAIR PLEASE GET IT IN ASAP IF YOU NEED IT BY CHRISTMAS!!!
how to get your wetsuit repaired
1. Contact us with images of the repair to ensure we can complete the repair, email@example.com
2. Print and complete the "Wetsuit Repair Form" [here] or here —————————>
3. Ensure your wetsuit is clean and dry.
4. Fold and pack your wetsuit and pop the wetsuit repair form in the parcel/courier bag
Upon receipt we will assess the damage and contact you with a quote for the repair cost.
Check out our 'how we repair suits' page for approximate costs.
Please note that quotes can differ as they totally depend on what you need or want done. (ie the size of the job)
5. We will assess and confirm with you via email.
5. We'll complete the repairs and deliver back to you.
If you want to go ahead with the wetsuit repair, we will repair your wetsuit and courier back to you. Dependent on the time of year the repair time can vary. We do have a priority service for our Seventhwave customer repairs as part of our loyalty program.
Don't send us your wetsuit repair if your wetsuit is just plain old, or stiff and faded from sun and UV rays and the neoprene is starting to crack—there is not much we can to. This kind of damage is not repairable.
Also Please note
: If your wetsuit turns up wet, sandy or it stinks we cannot repair it like that. If you do send it like that we will need to charge a $50 cleaning fee or we can ship at back to you at your cost so we highly suggest you take a moment to ensure your wetsuit is clean and dry.
During the 30 years we've been manufacturing new wetsuits, we have repaired thousands of other brands wetsuits to ensure our landfills are not filling up unnecessarily.
Unfortunately with some new technologies in fabrics and liquid seams there are some brands we can no longer repair.
Some of the neoprene linings melt and the liquid seams once broken are not repairable and they cannot go through our machines
Some wetsuit brands are not designed in a way that they can be repaired or repaired at an economical price.
We can not guarantee a repair of another brands wetsuit due to these different construction methods. We highly recommend you emailing us images of the repair required before you send it because if we can't fix it you will have to pay for the return freight.
We are unable to offer our repair service through the month of December, but have plenty of wetsuit glue.
We can still easily repair your Seventhwave Wetsuits and offer a priority service for our Seventhwave Customers as part of our loyalty program.