• All purchases over $100 include free shipping within New Zealand.(except rural). PLEASE NOTE we can not deliver to PO Boxes.
• Following receipt of your payment, your order will be dispatched within two working days (unless otherwise notified). For Custom-fit orders allow 7-10 working days for production before dispatch. You will be emailed on dispatch.
• Please allow 1-3 working days for delivery. (longer for rural)
• Orders are sent by Castle Parclels or Post Haste Couriers (or an equivalent quality logistics organization), can be tracked, and can be delivered to a rural address(extra costs are charged for rural delivery).
• Currently we deliver (and accept payment from) Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam.
• If you reside in another country and wish to have an item shipped, please contact us
and we can advise of the delivery and payment options possible.
• Your order will be charged in NZ$ at the prices listed on the website and may incur a shipping fee if the order is below $399NZ. If your order is below $399 please contact us
and we can advise of the payment options. Following receipt of your payment, your order will be dispatched within two working days (unless otherwise notified). Custom-fit orders allow 10 working days for production before dispatch. You will be emailed on dispatch.
• Our International Economy Courier service delivers to PO Boxes in selected countries and rural addresses.
• Your order is tracked & traced until it reaches its destination and a signature is collected on delivery.
• Due to Covid delivery times are not so predicatable right now and can vary from 4 days to 3 weeks.
• PO Box delivery is available in the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Finland, Germany, Hong Kong, Malaysia, Netherlands, South Korea, Spain, Switzerland, Singapore and USA.
• Please note that international orders may incur a variety of local import taxes, customs, duty, or GST/VAT. Seventhwave is not responsible for payment of any fees or charges imposed once the package reaches your country — they are not included in your payment to Seventhwave and are payable to the appropriate government agencies. If you have concerns regarding the imposition of taxes, fees or duties, please research at your end before ordering. We have found that small packages of 1/2 items seem to fly in under the radar of most government agencies.
• If you have any queries, please don't hesitate to contact us
What happens if my order doesn't arrive?
• Please contact us
with your order number and we will track and trace your item/s. In the unlikely event that your item/s goes missing, Seventhwave will work with all parties to ensure the item/s is replaced.
What if the wrong item/s been sent? Or my order is damaged?
• Contact us
immediately, and we will replace the wrong item/s with the correct one. You are responsible for shipping back to the store, but we will ship the replacement to you for free.
• If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us
• Seventhwave strives for the utmost quality control. But if for some reason you find a fault or are unhappy with your item/s, please contact us
immediately. A photo of the fault or damage also helps. See also our return/exchange policy
What if my order doesn't fit?
• If you have any fitting issues with your new custom-fit wetsuit, please follow our fitting guide here