seventhwave warranty policy

Our Full Warranty covers your gear for any faults in workmanship or materials. Our Limited Warranty is on stitching and workmanship. What we're saying is "We've made this wetsuit out of the best materials in the best way we can to give you the maximum benefit of it."

Materials are covered by a one year warranty, but with careful use and regular maintenance you should expect 2-4 seasons (or more) from your Seventhwave wetsuit. We have a parts and repair service to keep your wetsuit running for many years, but that is at your cost unless the wetsuit has a serious defect under 1 year old. When in doubt, contact us first with your enquiry.

What does this warranty cover?

The warranty covers the neoprene, taping, stitching, glueing, splitting, delamination, knee pad compression, elbow compression, for one year from date of purchase to the original purchaser. The warranty also covers the stitching for the lifetime of the wetsuit to the original owner.

What does this warranty not cover?

The warranty does not cover zips, colour fading, dog bites, heater burns, general or excessive wear & tear, mistreatment or abuse.

What is the period of coverage?

The 'Full Warranty' period is 1 year from date of purchase. The Limited Warranty period is for the Lifetime of the wetsuit.

What will we do to correct problems?

We will repair or alter the item to your complete satisfaction. We will provide, at the consumer's choice, either a replacement or a full refund if we are unable, after a reasonable number of tries, to repair your product.

What will we not do?

We will not replace wetsuits that have obviously been mistreated, trashed, never washed and stink.

How do you get service?

You have to pay for shipping back to Seventhwave. If the item is faulty or being exchanged we will gladly ship the exchanged item to you for free. If the item is faulty we will reimburse you for the cost of your postage with a gift or coupon. If the item is being exchanged or being sent for repair or alteration the cost is yours.

What must you do to keep the warranty in effect?

The warranty period is automatically started on any purchase from www.seventhwave.co.nz. An email address is required by the customer for registration and communication purposes. You do not need to return a warranty registration card. Look after your wetsuit. Give it the care and maintenance it deserves and you will get an awesome life out of your Seventhwave wetsuit.

"Everyday we build quality products. We expect our wetsuits’ life to be measured in years and thousands of hours of water-sport time, because it’s over that lifetime of use that our customers experience the real value of a Seventhwave wetsuit."


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Customer Service

We're here to help!

Seventhwave Wetsuits Ltd
243 Dyers Road
Christchurch 8062
New Zealand

Phone: International + 64 3 384 7878
NZ freephone 0800 843 928
AUS freephone 1800 091 770
Email: info@seventhwave.co.nz